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Covid Care Commitment

 

Bespoke Inns – Covid Care Commitment

Our commitment to your safety

The global outbreak of Covid-19 has had a significant impact on how we will, move, meet and socialise in the near future. At the outset, our response to this crisis was one of protection and togetherness, ensuring that the health, safety and wellbeing of our customers, teams, suppliers and local communities remained our number one priority, and that our restaurants, bars & accommodation were secure and well-maintained, ready for when you, our valued guests, could safely return.

That determination to welcome you once again has been the driving force behind our teams having reshaped certain aspects of our business to ensure that you can enjoy your experience comfortably, and safely, as social restrictions ease. We know that the criteria for booking your next visit is likely to have changed, and when choosing to stay with us, we can assure you that your priorities regarding social space, cleanliness, care and enjoyment are also at the top of our priority list.

Social Distancing
Safe spaces and social distancing with signage designed to safely guide and direct you around. We have established safe social distancing practices in venue, using the appropriate markers and clear signage to help guide our customers to move safely around our venues.

Track and Trace
In accordance with GDPR, we will be supporting the government’s NHS Track and Trace. In order for us to support this, it is necessary for us to store your details for a temporary period of 21 after your visit. This information will be passed on to Track and Trace should it be necessary to help prevent cluster outbreaks of the virus. Please download our Bespoke Inns App where you can check in and safely store your details

Enhanced Cleaning
Enhanced cleaning and sanitising protocols in line with government guidelines, using certified products from leading suppliers. Our cleaning processes have been upgraded and rigorous sanitisation procedures continue to be carried out by our teams throughout our venues, including public areas, and our space behind the scenes. You will find hand sanitisers at various locations throughout our venues.

Dining & Bar Service
During busy times we do advise you to pre-book your table, however this is not essential and we will always do our very best to accommodate you.

Under the government guidelines, tables of up 2 households (including support bubbles) are welcome to dine together inside. Outside, tables of up to 2 households (including support bubbles) are welcome to dine together. Additionally, tables of up to 6 people from different households are also welcome outside only.

We are encouraging our guests to remain seated at all times unless you need to visit the toilet. Moving the tables or moving between tables is not permitted. If you do need to move around, we respectfully request that you wear a mask to help limit the transmission of COVID-19.

We are delighted to be able to offer table service to you. At this time, you are not permitted to approach the bar.

Personal Health
Personal health and safety responsibility requirements for our teams and our guests. Our team members, guests and visitors each have a vital role to play in keeping themselves and those around them, healthy. Our teams are receiving ongoing training regarding standards of cleanliness, health and hygiene and are complying with strict protocols including frequent hand washing, and the use of appropriate protective equipment. We ask you to be responsible, and not to come to our venue if you feel unwell.

We hope to welcome you back very soon

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